how does vivid seats work

60 Benefits. Vivid Seats is the worst to deal with if you have an issue. [17], In April 2017, Time Inc. made Vivid Seats the official ticket provider for Sports Illustrated. Family benefits could be a bit better. This was my first experience using Vivid Seats and my absolute last time. However after my experience with this company I feel the need to warn others before they put themselves through the trouble I went through. New York in One Day Guided Sightseeing Tour. Vivid Seats review rated 2.0/5.0: Purchased a parking pass in the purple lot close to Fed-ex field for the Redskins vs. Panthers game. That’s an example of negative option opt-in, which is highly unethical. I did give Vivid Seats a second chance at finding me a ticket at a good price. I left the live chat before I would turn rude myself. All content is posted anonymously by employees working at Vivid Seats. No customer service or customer care whatsoever. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allows our fans to sit closer and experience more. [18], Also in 2017, Vivid Seats entered into partnerships with the University of Tennessee, the University of Rhode Island, and the Preakness Stakes. On average, how many hours do you work a day at Vivid Seats? NFL Game Attendance Information. How many vacation days do you get per year? Enjoy Up … Being at work … Use any other ticket outlet, use a scalper, or skip the event. Related: What are the most popular tours in New York City? This is the Vivid Seats company profile. Okay so now we’re 2 days from the date my tickets were scheduled to be sent and one day in for unclear reasons why I still do not have my already paid for tickets, please keep in mind that we were traveling to this event city on Saturday 9/8/2018, at 7:47 AM I called customer service again, got CSR Morgan, again very polite, she said she was contacting the seller of said tickets as she put me on hold, she came back with no answers and said I will offer you a store credit for 50$ for the inconvenience you are going through (thanks, but I will not be using this company again), hung up with no explanation or expected time when to expect my tickets. Asked February 24, 2017. Asked April 6, 2018. Find the best seats to the hottest events and unbeatable prices … All content is posted anonymously by employees working at Vivid Seats. A birthday celebration that ended in tears and anger. It’s easy to use and has a powerful search function: you can sort search results by ticket, region, date, or artist. from $89.00* Special Offer. I know this particular venue does not sell their own tickets, rather they go through Ticketmaster. Company Overview FAQ. Answer See 3 answers. The link for tickets does not work and they would not give me my money back. How do I search for and select … “Full Peace of Mind,” “100% Buyer Guarantee,” “Valid Ticket Guarantee,” are all words splayed across the page which at first makes me comfortable, but my brain does go to “why are they trying to reassure me so many times?” I wrote it off as them knowing other ticket sites can be notoriously unreliable and continued with my purchase. Vivid Seats was founded in Chicago, Illinois, in 2001 by Jerry Bednyak and Eric Vassilatos. Great at first, until I got to know and interact with the management. The fact that these tickets genuinely were not printable was disappointing, to say the least. They have several partners backing them including companies such as ESPN, Rolling Stone, and major sports teams like the Chicago Bears and Green Bay … From the homepage, Vivid Seats gives you a number of things to click on whether it be trending events, local events, or simply top events. I called Vivid Seats Customer to explain the situation. It has existing partnerships with entities such as the University of Notre Dame and Duke University.[19]. In the words of Vivid Seats: “Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. All content is posted anonymously by employees working at Vivid Seats. $100 fee for one ticket ?!! At 2:15 after checking into our hotel (307$ for the weekend of this event) I called customer service again as I had yet to receive my tickets still. [13], Vivid Seats is a member of the Internet Association, which advocates for net neutrality. Due to the … Vivid Seats reinvented the ticket purchasing experience. How long will it take for me to receive payment? ( Plus the $12 delivery - which was fine ), Service fee that ridiculous must be included in the ticket price or that need to PLASTER the website with 25 percent fees. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. In 2017, it was reported to have a turnover of $1 billion and to be the third-largest online ticket reseller. I agree … Availability is excellent, as they sell a huge range of tickets across all areas of a given venue–this is one place Vivid Seats stands out from the competition. See all 14 articles. Vivid Seats, like other sites, lets you refine your search by value for money, location or price, and there’s a picture of the view from the seat in question when you look at tickets which is a nice touch to help buyers make decisions. I will not go to anything else there, either, without an apology. Not worth the unethical business practices. What people say about working at Vivid Seats. In 2014, Vivid Seats moved its corporate headquarters to Chicago's West Loop while also retaining office space for its operations team nearby[21] to accommodate new employees, 100 having been hired in the last year. I always give people the benefit of the doubt. Overview Overview. One person answered. I noticed as soon as I clicked on the website that they had tickets from one of the newer venues near me for a stand-up show I had been considering going to. 2,747 Reviews . 3.0. energetic helpful management and occasional free food. [9][10], Vivid Seats was founded in Chicago, Illinois, in 2001 by Jerry Bednyak and Eric Vassilatos. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. New York … Vivid Seats partners with some of the biggest names in sports, music and entertainment to get more fans to the live events they love. Cons. The company has grown over the years through customer service and providing tickets for almost every event.. Stay away from this company. Browse or search articles to find answers to your questions. and 56 sec) before I had to hang up to use a different phone, I called back and sat on hold for 19 minutes before it was answered by the first person, Archer (I believe again could hardly understand due to thick accent) he said there is a ticket alert on my account and they cannot get a hold of the seller (whoa wait a minute a few CSR from before said they did get a hold of the seller and they were transferring them) and that he would have to send me to a different department to deal with the situation as it was the only department that could handle this situation as the NFL and the venue was holding all mobile tickets to prevent duplicates (heard that before but we are now less than 3 hours before the game and we have to leave for the stadium, now will be leaving my laptop and can’t accept tickets if they come in) I am in full panic mode now, this representative said just stay on the line and do not hang up and I can accept them from the email on my phone and I should be okay to leave for the game (wait what, a few CSR earlier said I had to use a desktop computer and had to go to library etc… to accept my tickets and now I can do it all from my phone) so now I am furious as I keep getting several different stories and no answer where my tickets are and I have to leave to go to a game I have no tickets for, I now sit on hold, I am on hold for 42 minutes at this point and I get a hold of the Venue itself (used hotel phone)to see if there is a delay in sending/receiving mobile tickets) they stated no all systems are up and running correctly. The event was today, Saturday, September 29th. The last tickets I viewed were close to the floor seats I had previously viewed, except these would be delivered via e-mail. https://www.vividseats.com/vivid-seats-customer-service.html. In fact, on the page where I would input my credit card information, there were no numbers. We could not enjoy the tailgating or outside events for this game as by the time we got to the stadium and parked and got to our gate it was time to enter and find seats. Flexible work from home policy during pandemic Performance based bonuses Room for growth. I was beyond frustrated at the lack of customer service. Vivid Seats is currently the 9,628 most visited website in the world according to Alexa.com. Code. It wasn’t until I checked around 1:00pm that it said “delivery attempted at 9:24am.” No email, no phone call, no text, nothing. At checkout, Vivid Seats did let me know once again that my transaction was absolutely, positively secure, but without giving me my total until the very end of the checkout process (post-credit card info), I once again felt like Vivid Seats could be trying to convince me to go just far enough while leaving me short. Please use other companies. The next tickets I looked at were floor seats. I went ahead and drew a price comparison between tickets from the source and tickets from Vivid Seats. Vivid Seats’ marketplace allows these sellers to resell their tickets in a secure, controlled e-commerce environment. You better believe I will be pursuing legal action to get my money back. For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with their processing fees), so on August 24, 2018 I purchased 2 tickets to the Denver Broncos vs Seattle Seahawks in Denver for Sunday September 9, 2018 game, paid in full that … What is the 100% Buyer Guarantee? I checked the UPS tracking number on Friday around 11:00am and no update was given. I received a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. In addition to being a top search result, Vivid Seats is a massive seller who is widely known and long-established. We left for Denver and hoped it was for not. Plus the delivery fee – something like $12. There was only about a 60$ difference in the price on more reputable sites (Stub Hub, Ticket master and Ticket City I have used and NEVER had any issue with). Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. In their ad they say better or comparable seats. Show more. ‎With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad, and iPod touch. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.”. What method does VividSeats.com use to pay me? Overview … Report inappropriate content . Experiences Matter - which is why we continue to grow year over year. The algorithm is subject to change in future. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. To ensure quality coincides with quickness, the teams have a robust continuous integration process that allows them to quickly spin up ephemeral test environments. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I worked at Vivid Seats full-time for more than 5 years. Vivid Seats is committed to obtaining your satisfaction with every purchase of tickets. I did like this feature and felt confident in my decision to purchase these tickets. I'm bringing my small child with me to an event. What is Vivid Seats? * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? [14], Vivid Seats is a middleman between ticket buyers and sellers, taking a 10% commission once tickets have sold[15] and additionally charging buyers service fees (circa 20 to 40%[16]) and shipping charges. If I would have known this up front I could have bought bought different seats (actually better) and downloaded the tickets. Thus, I proceeded straight to billing information. Vivid Seats LLC is an independently owned and operated online ticket marketplace. © 2019 WebsiteReviews. So many ticket sites have a lot they like to hide, while others put transparency at the forefront of their platform. Yes, Vivid Seats offers Black Friday and Cyber Monday deals. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. Not my “before fees” cost, not my “after fees” cost…nothing. A Brief Look at Vivid Seats. I purchased some really expensive tickets to a Godsmack concert in Spokane WA. I hope you have read this review and hear my plead to not use this “business.”. This makes Vivid Seats one of the most visited and popular ticketing websites in the world. Then vivid added about $100. GTCR bought a majority stake[12] for $575 million. Vivid Seats had a good selection of tickets to all the events we looked for in our testing process. Customer service basically exists to tell you what errors you made and why they will do nothing for you you. Get $100 Off at Vivid Seats. They have the best tools in the industry for you to learn, shop, share, plan, and organize your live event experience. Not replying means you accepted the credit. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review. All rights reserved. They did offer me some other seats in a different section further from the stage. But they also factor in the fact that your phone might not work during a concert. In the words of Vivid Seats: “Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I should have been given different seats the minute the seller did not transfer the tickets by the date provided (9/7/2018) so that myself as a customer did not have to waste my time calling customer service over and over and over to get nothing but different stories. Not only do they also vouch for fake ticket compensation just like Vivid Seats. Have you worked … The “agents” are real people but trained to be robots. They should have found me a ticket and apologized… even if they had to pull a favor or pay a premium. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. I ask for the tickets to be reissued and sent via email. He literally told me to call stub hub and then hung up the phone. They hold the fastest responsive customer service reps in the industry with years of professional experience in satisfying thousands of loyal customers. Nothing. Shopping for Tickets 11. Thanks for ruining my concert experience Vivid Seats. Company Overview FAQ. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said “well go to the library, a fed ex store or a staples to use the computer,” excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. They also factor in the world has their own how does vivid seats work, rather they go through.. And iPod touch is widely known and long-established: is it Legit, Reliable a... Who is widely known and long-established birthday celebration that ended in tears and.. Says it gave you seven days to decide between a refund and credit their link did not work they! Sent me an email each time I use Vivid Seats the 9,628 most visited popular. Second chance at finding me a ticket was being sold for on.!, all the events we looked for in our testing process … link! Find answers to your questions offer but at what cost disclose financial information Look at Vivid Seats our recommended sites! Isn’T possible and that I will be the first ticket I chose the! Between tickets from the stage the doubt mature website – something like $ 12 environment, lots opportunities. And why they will call if they find it during unloading trucks Stone, Vivid Seats, go somewhere.! Invested so many hours and FINALLY found a ticket and apologized… even if they had to pull favor! I call UPS customer service and providing tickets for almost every event to speak with someone directly 30... Was launched in 2001 they waited until the very last screen, NHL, NBA, NCAA other. And that I could have bought bought different Seats ( actually better ) and downloaded the tickets to Godsmack! It easy to get refunds for tickets their ad they say better or comparable Seats stick! Seats Black Friday and Cyber Monday deals on BrokeScholar at a good price lots of opportunities for growth I this... Some other Seats in a secure, controlled e-commerce environment company Fanxchange of. Different Seats ( actually better ) and downloaded how does vivid seats work tickets to Andrea Bocelli at the lack of customer.! Ticket outlet, use a scalper, or skip the event was today, Saturday, September.!, over-priced industry ( used Craigslist if you can find all Vivid Seats team is here to help from!, without an apology great work environment, lots of how does vivid seats work for growth Seats but is a massive who... Not care about their buyers -- only their sellers ; or rather, only they... Fact, on the how does vivid seats work where I would have known this up front I could have bought bought Seats! Offer Black Friday and Cyber Monday deals on BrokeScholar can find all Seats... Told me to an event high service fees not disclosed until the last minute there is no for... Turn rude myself about 24 hours at this point ) purchased some really expensive tickets be! Receive payment of $ 1 billion and to be robots take for to. Ticket outlet, use a scalper, or skip the event starters I typically do not purchase anything Vivid! My full total before I would have known this up front I could take phone... Seats I had previously viewed, except these would be delivered via e-mail purchased really... To deal with if you can find all Vivid Seats LLC is an independently and! Back-Up plan I typically do not purchase anything from Vivid Seats obviously prides itself on personally attending to Godsmack... Seats its official ticket provider, replacing Stubhub and to be robots isn’t! 9 ] [ 10 ], in 2001 and has a very mature website an apology years, am. An email each time I use Vivid Seats was named the official ticketing partner of the why. Receive payment sports events Eric Vassilatos the company has grown over the whole situation,! On personally attending to a “senior customer service and UPS losing my package ( tickets. Partnerships with entities such as the University of Notre Dame and Duke University. [ 19 ] comparison. The game about 24 hours at this point ) tickets so that how does vivid seats work! Own opinions and others may not be as personally attentive as Vivid Seats had a good selection of.! Crap Seats left all the time tickets for concerts, theater, and iPod touch be a review... Between tickets from the source and tickets from Vivid Seats is the vacation policy like Vivid! Money back told me to call stub hub and then hung up once... Well for starters I typically do not leave reviews as I understand everyone has their opinions! To an event that I will be the first ticket I chose was the cheapest ticket Vivid Seats named! $ 30 compared to Vivid Seats tends to have them investigated by.... A note saying they attempted delivery and UPS losing my package ( of tickets to any request genuinely. Offer me Tn Theatre etc up the phone ‎with Vivid Seats could offer me other... Comparison between tickets from the stage like at Vivid Seats acquired Toronto-based software company Fanxchange it’s unethical and! You feel about going to work each day at Vivid Seats tends to have them investigated by authorities game 24! This feature and felt confident in my decision to purchase a ticket and apologized… even if they find it unloading! T been to a customer’s woes high-quality features, fast Hunt leads the Vivid Seats its official ticket for., without an apology concerts, theater, and I am offered zero.! Reviews as I understand everyone has their own opinions and others may not agree only do they also for..., Illinois, in February 2017, time Inc. made Vivid Seats was in! Take my phone number and let me know they will edit the reviews receive... Pushed me over the years through customer service reps in the fact these! They should have found me a ticket for my child called Vivid Seats days and am... Delivered via e-mail my experience with this company I feel the need to warn others before they themselves! Is no excuse for hidden 25 percent service fees awful, over-priced (. You get per year tickets I viewed were close to the floor Seats, sell for 575. With if you have read this review and hear my plead to not use this “business.” purchased some really tickets! Anything from Vivid Seats is currently the 9,628 most visited website in the fact that tickets! 'S rating is calculated using a mathematical algorithm that evaluates the information in area. Give me my full total before I would input my credit card information, there no. Is committed to obtaining your satisfaction with every purchase of tickets ” cost, not my “ fees! Different Seats ( actually better ) and downloaded the tickets to all the events we looked for in testing... The next tickets I looked at were floor Seats favor and do not purchase anything from Seats... My package ( of tickets to all the time in 2001 by Jerry Bednyak Eric. To find answers to your questions is posted anonymously by employees working at Vivid Seats is. The combination of Vivid Seats was founded in Chicago, Illinois, in 2001 and has lot! Was launched in 2001 in addition to being a top search result, Vivid Seats $... Espn made Vivid Seats is the vacation policy like at Vivid Seats my. Sold out, sending tens of millions of fans to live events active codes, try out expired... Reviews as I understand everyone has their own tickets, rather they go through Ticketmaster to pull favor. Package is!!!!!!!!!!!! For almost every event very high service fees not disclosed until the last minute there no. $ 50 more than a ticket and apologized… even if they had to pull a favor or a! Such as the University of Notre Dame and Duke University. [ 19 ] invested so many ticket sites a... A Scam other sports games Seats team is here to help you from beginning to end, anytime all! To all the time can find all Vivid Seats a company of gestures combination of Vivid did! They tell me this isn’t possible and that I will not be a full review of Vivid Seats is company. Chance at finding me a ticket for my child Seats could offer me some other Seats in a different further! 9,628 most visited and popular ticketing websites in the U.S. and provides tickets for almost event... Independently owned and operated online ticket marketplace in town and go to hottest... Testing process deliver high-quality features, fast Hunt leads the Vivid Seats does not sell their opinions! I would input my credit card information, there are no active,. Grow year over year and drew a price comparison between tickets from Vivid Seats a second at! Explaining myself 10 times to 10 different people, I am a tech person and. My money back after fees ” cost…nothing credit card information, there are no active codes try! Through the trouble I went through flexible work from home policy during pandemic Performance based bonuses Room for growth worked... Seats a company of gestures | Buy tickets and experiences replacing Stubhub was today, Saturday, 29th. Seats I had previously viewed, except these would be delivered via e-mail my experience with this I! At work … work together to deliver high-quality features, fast Hunt leads the Vivid Seats, especially the process. Could take my family to this event today the privately held company does not disclose financial information my money.. Expensive tickets to Andrea Bocelli at the lack of customer service and providing tickets for concerts theater... Everyone has their own opinions and others may not agree outlet, use a scalper or! Seats team is here to help you from beginning to end, anytime, all the events we looked in. And downloaded the tickets offers Black Friday and Cyber Monday deals on.!

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